We are here to help: requests & complaints

Your satisfaction is our priority. If you face an issue, need to dispute a transaction, or have a question, create a support ticket easily and we will resolve it as soon as possible.

Saudi man using phone

Steps to create a ticket

  1. 1 Enter your National ID or Iqama number.
  2. 2 Enter the mobile number registered with us to verify the request.
  3. 3 Choose the request type carefully.
  4. 4 Describe your request clearly to help us serve you faster.

Receipt photos or screenshots

We process all complaints and requests according to our approved service level agreement. After submission, you will receive a reference number via SMS to track your ticket.